Where do you source your wood?
We acquire reclaimed wood from all over the continental United States. We also source
sustainably harvested, FSC certified lumber.
How “Green” are your products?
We believe our products are as green as it gets. Along with the use of reclaimed and
sustainably harvested woods, we use only zero VOC stains and sealers, powder-coated,
domestic steel and non-toxic, water-based adhesives. Our products will not off-gas noxious
chemicals over-time, and if they should ever end up in a landfill, which we like to
think is unlikely, they will not seep harmful chemicals into the ground water.
What is the maintenance on your furniture?
Maintaining the beauty of your CounterEv surface requires very little effort. Regular
cleaning can be done with a soft, lightly damp cloth. When you receive your order, you
will be given the recommended products and schedule for cleaning and maintaining your
CounterEv products.
The finish on your furniture doesn’t look very protective. Should I be concerned that it
doesn’t look shellacked or varnished?
Our finishes are very durable and are used with much success in restaurants all over the
world. We admit they don’t look like traditional shiny, varnished furniture and we think that’s a
good thing. It means when you run your hands along our surfaces (which you will definitely be
compelled to do) you’ll feel finely finished, real wood.
I got a scratch on my table; can this be repaired?
Another nice thing about our finish is that, unlike varnished furniture, it can be easily
spot repaired. We will send you a touch up/repair kit.
I would like a bit of shine on my finish. Is that possible?
Yes. When you receive your product it will have a polished, satin look, which will dull
with use over time. It can easily and quickly be brought back to its original luster with
minimal effort.
What is powder-coating?
Powder-coating is a process of painting an extremely durable coating onto steel in virtually
any imaginable color. The process avoids emitting toxic, flammable gases into the atmosphere
and water table.
Where is your furniture made?
Since 2015, all of our products, including items from the Buffalo Green line,
are produced in Kingston, NY. Prior to that, we manufactured in Brooklyn, NY.
What if I change my mind after I order?
If you contact us to cancel an order within 24 hours we’ll offer a full refund. Changes to
dimensions must be made within 7 days. Stain choices, or changes to stain choice can be made
up to half way through your estimated lead time.
What is your lead time?
These are the estimated lead times for each of our product lines:
Buffalo Green (table top and home decor): 2 days to 2 weeks
Splash Ups (light industrial wood and steel): 2-4 weeks
Industrial Green (wood and steel): 4-6 weeks
Modern Rustic (all wood): 8 to 10 weeks
I’ve seen your tables in Shake Shack and the finish looks really worn. Will that happen
to my table?
Definitely not! The furniture in your home will never experience the amount of traffic that is
seen in many of the restaurants where our furniture can be found. Additionally, these restaurants
are so busy that they often aren’t able to adhere to the maintenance schedule we recommend for
commercial furniture. Hence, some of our tables in these settings are in need of a little TLC.
They would never look this way in your home, even if you neglect them for a little while.
Do you ship internationally?
No, we don’t ship individual orders internationally, only wholesale and commercial orders.
